Tickets
Allows you to set up and use tickets systems. When someone opens a ticket, a new thread is created in the channel assigned to that tickets system. All members with the selected support roles will also be added to the thread. The response from the opener of the ticket to the prompt as well as the welcome message will be sent in the thread.
Ticket systems
Each ticket system has a title, panel text, panel button, prompt, a welcome message and ticket handler roles.
The title, panel text and panel button will be the first things a member sees before they open a ticket. When they click the panel button, they will be asked to answer the prompt. Then a new thread will be created in the same channel. The opener of the ticket as well as all members with the ticket handler roles will be added to the thread, using a mention. Lastly, Lucie will send all relevant information, including what the member responded with to the prompt, in the newly created thread along with a button to close the ticket.
Example
| Property | Value |
|---|---|
| Title | Support |
| Panel text | Open a ticket with the button below to contact support! |
| Panel button | Open ticket |
| Prompt | Please describe your issue. |
| Welcome message | Thank you for contacting support. Our support agents will be with you shortly. |
| Ticket handler roles | @Support, @Staff |
Commands
/ticket
Allows you to set up and use tickets systems.
Default required permissions
- Manage roles
/ticket create
Create a new tickets system
Options
- channel*: The channel for the tickets system
/ticket edit
Edit an existing tickets system
Options
- channel*: The channel of the tickets system
/ticket list
List all existing tickets systems
/ticket delete
Delete an existing tickets system
Options
- channel*: The channel of the tickets system